Skip to content
← Back

Data privacy and protection notice

Version 2026-11-v1

AceSpeak Interview Coach is provided to ITE to help you practise job interviews. This notice explains what personal data we collect, how we use, store and protect it, how long we keep it, and whether it is used to train AI models.

What we collect

  • Account details: your name and email address only. We do not ask for any other personal details.
  • Your practice sessions: while you practise, your camera and microphone are used to record your answers.
  • Results: the written transcript of your answers, your scores, and the feedback generated for each session.
  • Usage: sign-in times and which practice sessions you started and completed.

How we use it

  • To run the AI interviewer, analyse your answers and give you feedback on verbal communication, non-verbal communication and answer quality.
  • To let your ITE instructors and administrators follow your progress. They see your transcripts, scores and feedback. They never see your video.
  • To produce reports for ITE. Aggregate analytics do not identify individual learners.
  • We do not assess your appearance, dress or grooming.

Video and audio: kept only as long as needed

  • Your video is used only to generate your feedback. It is analysed on our servers in Singapore and deleted as soon as processing finishes. Video never leaves Singapore.
  • You can replay your recording on this device until you log out, or until you are signed out after 1 hour of inactivity. After that it is gone.
  • To hold the conversation and to grade your answers, your audio and the transcript text are processed by an AI service provider (OpenAI), which may be outside Singapore. Your name, email and other identifiers are removed or masked before anything is sent. The provider does not keep the data after processing.

Is my data used to train AI models?

No. Your recordings, transcripts and results are not used to train our AI models or our providers' AI models.

How long we keep it

  • Video and audio: deleted when processing finishes, as described above.
  • Transcripts, scores and feedback: kept for the subscription period so that you and your instructors can track progress. They are then returned to ITE and deleted from our systems when the contract ends.
  • ITE owns the data generated through this service.

How we protect it

  • All connections are encrypted (HTTPS/TLS). Data is stored on servers in Singapore, and in the production service stored data is encrypted at rest. This trial environment holds test data only.
  • Your name and email are held separately from your results, which are linked by a random identifier.
  • Access is limited by role: learners see only their own sessions, and instructors see only learners in their classes.
  • You are signed out automatically after 1 hour of inactivity.

Your choices

Using the practice features requires your consent to the processing described here. For questions, corrections or withdrawal of consent, contact your ITE administrator or support@acespeak.uk.